Privacy Policy

Introduction

At ShadowPulse ("we", "our," or "us"), your privacy is very important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information. It also outlines your rights under various global privacy laws, including GDPR, CCPA, COPPA, LGPD, and VCDPA.

Data Controller Manager

Controller Name: ShadowPulse
Contact Email: inquiry@shadowpulse.com
Contact Number: +44 7828 016511

Data Protection Officer

Name: MAS DIAGO
Email: msdiago@shadowpulse.com
Phone: +44 7828 016511

Information We Collect

• Identifiers: Email address, IP address, device ID, and similar data.
• Customer Records: Advertising IDs and purchase history.
• Usage Data: App interaction, ad views, and user behavior.
• Geolocation Data: Approximate location from IP address.
• Technical Data: Device model, OS, and network information.
• Player Activity: Game progress, stats, and achievements.

Children's Data

We collect limited information from children such as device information, general location, and gameplay data. This data helps us provide core functionality and ensure age-appropriate experiences.

Children’s data is not publicly shared. Any features requiring user interaction follow strict privacy protections and require verified parental consent.

How We Use Your Information

• To deliver and improve our games and services.
• To personalize user experiences and display relevant ads.
• To comply with legal requirements.

How We Share Information

• Service Providers: For analytics, hosting, and gameplay functions.
• Ad Networks: To serve contextual advertisements.
• Legal Authorities: When legally required.

Children’s data is shared only to support necessary features and never sold or used for behavioral ads.

Your Rights

GDPR: Access, rectify, erase, restrict, object, and portability rights.
CCPA: Right to know, delete, opt-out, and non-discrimination.
LGPD: Confirm, correct, and request deletion of data.

Opting Out

You can opt out of data sales or targeted ads by contacting inquiry@shadowpulse.com or using the in-app Privacy Controls.

Data Retention

We retain data only as long as needed for business or legal purposes. Once no longer required, data is securely deleted or anonymized.

Parental Rights

• Stop Data Collection: Email with subject "Stop Collection Request" with child’s ID and relationship.
• Request Data Deletion: Email or use the in-app option "Delete My Child’s Data."
• Review Data: Request by email with subject "Review My Child’s Data."

Verification is required for all requests, which are processed within 30 days unless otherwise required by law.

Complaints

Users may file complaints with local data protection authorities, such as the European Data Protection Board.

Legal Basis for Data Processing

• Consent
• Contractual Necessity
• Legal Obligations
• Legitimate Interests

Third-Party Services

We may use services like AppLovin, Unity Ads, Chartboost, Google Analytics, Firebase, Facebook, IronSource, Yandex, and DTExchange for analytics, advertising, and diagnostics.

Crash and Diagnostic Data

Crash logs and diagnostics (device model, OS, app version) are collected via services such as Firebase Crashlytics or Bugsnag to improve app performance and fix bugs.